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How We Handle Your Privacy

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. You control what stays, what gets updated, and when you want us to close everything down.

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tkbajee How We Handle Your Privacy
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, correct something outdated, or delete your account and all records, reach out through any of the channels below. We typically respond to privacy requests within two business days and complete data exports or deletions within seven days once your identity is confirmed.

Team online

Live Chat

Open the chat widget at the bottom right of any page and tell the agent you have a privacy request. They will verify your account phone number and escalate to our data team immediately.

Email Support

Send your request to our support inbox with your registered phone number and account username. Include the specific action you want—view, update, or delete—so we can process it without extra back-and-forth.

Account Settings

Log in, open your profile page, and look for the data-management section. You can download your transaction history, update your phone or email, and submit a deletion request directly from that screen.

DATA HANDLING

How We Protect Your Information

We built our platform around clear data practices so you know exactly what happens when you deposit via Nagad or log in from your phone in Dhaka. Every piece of information we ask for has a specific purpose, and we explain that purpose at the point of collection.

Encryption Standards Your password, phone number and payment credentials are encrypted with industry-standard TLS during transmission and stored using secure hashing algorithms. We never store your bKash, Nagad or Rocket PINs, and we cannot see your wallet passwords.
Cookie Usage We use session cookies to keep you logged in and remember your language preference. Analytics cookies help us understand which game lobbies get the most traffic so we can improve load times. You can turn off analytics cookies without affecting your ability to play.
Data Retention We keep your account profile and transaction logs as long as your account is active, plus the retention period required by Bangladesh financial regulations. When you close your account, we anonymize betting history within thirty days and delete personal identifiers like your phone number and email.
Your Rights You can request a full export of your data, ask us to correct outdated details, or instruct us to delete your account and all associated records. Contact our support team through live chat, email or your account dashboard to exercise any of these rights.

Common Privacy Questions

We ask for your full name, phone number, email address and date of birth to verify your identity and comply with account-security practices. When you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount but never see your wallet PIN.

We share transaction details with payment processors like bKash, Nagad and Rocket only to complete your deposits and withdrawals. We do not sell your contact information or betting history to marketing firms, and we only disclose account records to legal authorities when compelled by valid court orders.

Log into your account, open the profile settings page, and look for the data-export option. You can download a file with your registration details, transaction history and support messages. If you prefer, contact our live chat and request a manual export.

Yes. Open your account dashboard, navigate to the data-management section, and submit a deletion request. We will close your account, anonymize your betting records and remove your name, phone and email within seven days once we confirm your identity.

We use session cookies to keep you logged in and remember your language choice. Analytics cookies track which games and pages are most popular so we can improve performance. You can disable analytics cookies in your browser without losing access to slots, live tables or your wallet.

We retain deposit and withdrawal logs for the period required by Bangladesh financial record-keeping rules and to resolve disputes you raise. Once your account is closed and the retention period ends, we anonymize transaction history and delete personal identifiers like your phone number.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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